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REFUND AND CANCELLATION POLICY

We thank you and appreciate your use of the platform for availing service through the platform. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of your refund, Cancellation and Return shall be following the clauses as set forth.

Return Terms of the Company

The platform nor the company shall entertain any request for a return, refund or exchange as the products sold on the platform fall under the category of personal and health care products which makes us liable to ensure that utmost hygiene standards are maintained and hence we will not accept any request for a return, exchange.

the company and the platform may accept payment refund request if

  1. The product is damaged on delivery
  2. The wrong product is delivered

The refund towards the above mentioned shall be only applicable if the orders are prepaid and not for Cash on Delivery orders as it is the user's liability to check the product on delivery.

The users do not have a right to initiate a refund or place a refund request for any Cash on Delivery orders.

The user may, however, avail for a Return and Replacement of the same product if the product delivered is damaged or the wrong product is delivered to the user. 

The users will be required to send all details and photos to the request raised for a return/replacement or on the damage or wrong product delivery. Product, Invoice, Inner & Outer Packaging and Batch Number shall be expressly provided by the user on the request.

Returns will not be accepted if:

  1. The product is damaged.
  2. It is without an invoice.
  3. It is with tampered batch number and price

It is without its original packaging.

For raising any request for the return of the products, the user shall have to place a request by sending an e-mail to support@kiaasmart.com. Additionally, the Company will then update the user to place a request for the return and provide the additional details pertaining to the return and the User shall ensure to pack the order in the same and similar manner as delivered to the user and at the expense of the user shall resend the products to the address mentioned in the email.

The Company hereby inform the User to initially purchase the product and verify the quality before making any bulk purchases on the platform.

 

Refund Terms of the platform

The Company will firstly undertake to receive the returned products and further shall undertake a thorough inspection on the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 7 working days from the date of receipt of the products by the Company.

All refunds shall be issued only for the part of the order returned by the user and not for the entire invoice amount. All refunds shall be subject to such statutory deductions as may be specified.

The company does entertain Exchange of the product if the same is defective on the delivery of the product. If the User wishes to exchange the same, the user may do so by raising a request for the exchange and the user shall be provided with the same product purchased initially by the user upon the user returning the defective product to the company.

For the purpose of a return, refund or such other clarification, the User shall have to visit the platform or alternatively call us at +91925050883 (Open 10 AM – 5 PM from Monday to Friday , Saturday and  Sunday will be off).

The Company at its sole discretion may cancel the user's service request after the payment is made, if the Company:

  1. if it suspects a User has undertaken a fraudulent transaction, or
  2. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
  3. for any reason outside the control of the Company.
  4. if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the interviewer and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

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